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About
The Full Story
Twelve years ago, we faced a pivotal decision. UK employment costs were escalating, and the challenge was clear: either continue absorbing rising overheads or find a more strategic way to allocate resources. We knew standing still wasn’t sustainable if we wanted to remain competitive, agile, and positioned for growth.
That turning point led us to Manila—and it fundamentally changed the trajectory of our business.
The Reality Check
At first, it wasn’t easy. Far from it. We encountered regulatory complexities, cultural differences, and the inevitable learning curve that comes with entering a new market. Early on, we underestimated the management investment required and set overly ambitious timelines. Recruitment decisions were sometimes costly, and we quickly learned that this was not a shortcut or a simple fix.
But those challenges became our foundation. Through persistence and experience, we developed systems that work. We built a local team, invested in infrastructure, and created strategies tailored to both the Philippine environment and our clients’ expectations. The lessons we learned along the way continue to guide us today.
Our People
One of the smartest moves we made was hiring tenured professionals with backgrounds in operations, HR, and compliance individuals experienced in managing BPO requirements. Their expertise ensures that we can handle complex compliance, recruitment, and operational needs with confidence.
We started small, with just five people. Today, we’ve grown into a mature operation that continues to scale responsibly. That growth has been driven not by chasing numbers, but by prioritising stability, performance, and the right cultural fit.
Looking Ahead
Twelve years ago, Manila changed our business. Today, we’re helping others achieve the same transformation with fewer risks and greater returns.
If you’re serious about scaling sustainably, without being held back by the constraints of the UK employment market, let’s have a conversation. Together, we can explore whether this approach fits your strategy and set the foundation for long-term success
Let’s Work Together
Get in touch so we can start working together.
